It amazes me that with cotton fabric prices going up as much as they are that the LQS has to "eat" the flaws. I work for Shaw and if there is a flaw in the carpet, the source of the flaw is responsible for the claim. We are talking thousands of dollars folks. Fabric prices are approaching the cost of flooring, too bad the fabric manufacturers aren't as quality conscious as we are. Every step is tested by QA techs. Cost of doing business.