I wish I had a similiar experience, my last experience , a few days ago was not a happy one. Ordered two backings on- line. One was of them was not what was ordered.. not even close. They did pick up the incorrect backing. Called they said they would send the correct/new one out that day and I would have it no later than Monday, they were very very promising that it would arrive no later than Monday. Well on Monday I got the notice from UPS and the tracking said it had not left the shipper yet. Its Wed and still no backing. Just frustrating they did not do what they said they would. I had a good opinion of them until this.. I will be more cautious of them in the future.