We had MVP for about 2 years. DH had neuropthy in his feet and was walking around with a broken ankle for 8 days. the only sign he was concerned about was swelling.
Ok so we are in the ankle spec office, he xrays finds the break, outs it in the cast. I hate to drive alone in the city so had to go get crutches for him to get him home. Got a perscription for them. Found the Medical store, got them, and MVP refused to pay for them because I did not call to get approval. Other biling problems and no or little customer service, was the reason we switched as soon as we could. But this is my story...Paying 500$ a month was too much too. Our perscriptions were with someone else