Call the company they are great people. I bought mine used and it had nothing either. There is a guy named Mike that is the best over the phone tech to help you figure out the bugs. Don't fret it will be good. Go to kenquilt.com and it gives you the number. Also the machine really likes the thread they sell called Signature. it is cotton over poly. $5.95 a spool. Have fun. Stewart the owner will send you a parts catalog and the operations manual.