Carol, you didn't say whether you bought this machine from a dealer who can assist you, but I assume not. Have you gone to the website, read all the FAQs? Contacted customer service at the website? I hesitate to suggest the obvious, as you've probably done all of the above. I know nothing about the Singer Futura, but I just logged onto the website; there seems to be a lot of available info. there and a customer service dept. and software info. too. I can just imagine how frustrated you must be ... I would be going bonkers. The only 2 helpful things I can think of would be dealer assistance and web site assistance. Help via the telephone is hard to get these days.