I have an Innova 18". I love it. Never had any problems with it. Use Superior thread and King Tut. One thing I lik about buying from them is that they have 24/7 response to problems. You call them with a problem and you either get Michael (the dad) or the son or a maintence man to walk you thru any problem. They will stay on the phone with you till the problem is resolved. It is a 3 generation company that started out making quilting machines for factorys. Usually when we call for whatever we get Michael. They want you to be happy with your machine and will do anything within reason to help you with it. We didn't start off with the frame that goes with the machine and I wasn't happy with it so we went to Houston and picked up the frame I should have had in the first place.