I don't know if this is reasonable or not but I'm absolutely beside myself over Sears taking 3-5 weeks to do routine service & adjustments on a Kenmore sewing machine!! I've sent emails, made phone calls until my fingers are sore trying to find out why, oh why, does it take 3-5 weeks?? I finally was able to speak to the local store manager. He gave me a song and dance, the politically correct statement! I'm so mad I could just....spit! Has anyone else run into this??