I know they sent it to Georgia! I can drive to GA and back several times!! According to the store manager, it's because of the volume of repairs done at that service center. If that's the case, why doesn't Sears open another service center? I think I'll look for that back-up machine. This is just ridiculous! It's only routine service, cleaning and adjustments as needed. It's been 3 years since the last one was done! I was getting some clicking noises that hadn't been there before. Thanks for all the advice!! I feel better just venting!!