Originally Posted by dar627742
Originally Posted by ckcowl
have you tried contacting the company itself? i have a longarm with no tech support within driving distance...i live in Michigan, the company is in Utah...customer service has been very good (long-distance) helping me work out problems - deal with tension issues and just learn my machine. i would try (straight from the horses mouth) help first.
good luck...
this is why it is so important when you buy a new machine to buy it from a reputable dealer that offers (free) owner's classes--and TAKE THE CLASSES...when i bought my viking 6 years ago i went in for 4 classes...all free, all all=day; they even spent one whole day on the embroidery unit. when i finished the final class i knew how to use my machine to it's fullest potential.
unfiortunately,i bought the pfaff on e-bay[mistake]so ihave no one to turn to.the only dealer is too far ,so that's out.don't know if i'm that dumb thati can't understand the book or what.
dar
My heart goes out to you. Have you tried contacting any of your local LQS's? They or one of their employees may have a Pfaff themselves and be able to help you - or possibly know another quilter willing to give you some guidance.
ckcow had a good suggestion about contacting the 'company' directly. You have nothing to lose and hopefully they'll help you over the phone or by sending you helpful info.