All shops are not like this, just shop around for a quilt shop until you find one that is open and friendly and really want to help new quilters. I am with you --I would not go back either. We have two shops in our town and one bends over backwards to help the customers, the other -well the owner cannot tear herself away from her cell phone to actually wait on customers. No one would mind if she was doing an order or helping a customer, but its chit chat with friends. You can tell its that by her side of the conversations. So glad it didn't turn you off of quilting, we old timers welcome the new comers to quilting.
If you have a quilt guild in the area, you might try joining that.