I'm sorry you had such a bad experience with them. Some people don't understand the meaning of customer service but I so happy you didn't give up on quilting. You are not slow you only require direction and technique instruction. A pattern and directions are not always clear especially if you don't know what the name of a techique means. Perhaps you can find another quilter here that lives close enough to give you a hand if classes are finacially out of reach right now. If no one lives close by just ask us someone surely has the experience to help guide you. Ask and you shall receive. :D