Originally Posted by Sadiemae
Thanks, Good information! My cutter does cut too short and it isn't there when I start sewing again. I've tried again and again... It didn't do this in the first couple of years and it needs to be adjusted, but I can't afford to take it to the repairman so I just chain stitch. It isn't that big of a deal for me.
Here's the email I received from the Brother tech department.
Dear Brother Customer,
Thank you for taking the time to write to us.
Please remove the needle plate and bobbin case and clean the machine of any excess lint and thread. Also, make sure the felt piece on the bobbin case is clean.
I'm sure you've done all that but thought I would let you know exactly what they said. Other people have this problem as well and, for the time being, by thread is engaging but that may change in the future, who knows?