Originally Posted by milp04
Well, JoAnns has new owner management. I would suggest that we all complain to each store's managers and then also either email and call the corporate office to voice our complaints. When they have to keep spending time on the phone to hear our complaints and how many phone calls are calling to complain then they may change their practice.
I think they think that we're stupid and won't notice what they're doing to try to make their profits.
If we tell them, they need to change or we will stop buying from them, then it may get their attention.
I will gladly buy from another fabric source until JoAnn's change their practices. Everytime I hear or read, of this practice at their stores it makes me not want to shop there.
Voice your opinions with the store managers and with the corporate management and maybe they'll stop trying to trick us.
Pam M
Since the change in ownership, I think JoAnn's is more sensitive to customer service issues. There may be policies/problems from the old management that are not readily apparent to the new until the problem rears its ugly head.
From my recent emails to the company, I have found it quite responsive to my inquiries about JoAnn's policies.
One time I wrote about the condition of the restroom. A manager emailed with a positive response to my email. Two weeks later I returned to JoAnn's and found the restroom had been repainted and thoroughly cleaned.
Companies go to research agencies about customer buying habits. We as customers need to let companies know what our expectations and desires are.