Well, I just got mine today and watched the whole thing. It's very, very good and I will use it and/or portions of it in my recurring teaching and for background play at craft fairs, etc.
However, let me actually quote what the letter said as well as provide you with some contact information. I am personally impressed enough that I will pay them the $12.95 and will judge future DVDs on an as-received basis.
As David, I too would like to know who it is that has sold my contact info to them, but it could be something as simple as one of those "accept terms" boxes that we always check but we never really read the fine print. No biggie as my life's an open book anyway.
The letter and DVD: Arrived in a 6x9 windowed envelope containing the DVD in an attractive card holder. There was a red and white insert referring to the letter that said "Please follow these instructions only if you wish to return the DVD."
The letter opened with "Dear Jo, You must be wondering why we sent you [name of DVD]." They tout the advantages of the DVD, its high points, and in the last paragraph they say, "If you like it, send in your Reply Form with $12.95." Then they go on to say another will come every 2-3 months at the "regular price" (but they don't say what that price is). They DO say "You decide with each DVD whether to add it to your collection or return it . . . You can cancel at any time. No minimum purchases, no obligation, and no catch."
Then they say "if you'd like to return the DVD, please follow the directions . . . " which provide for a no-cost return. They DO conclude the letter with an emphasized, bolded type sentence: "Because you didn't ask for this special DVD, you don't have to participate or send it back and can consider it a free gift."
Contact information is right below that AND on the reverse of the Reply Form (which I will copy before I return it to them so that I have the information in my file):
"For Customer Service, call toll-free: 1-866-730-0862
or email:
[email protected]
or if you prefer, send us a fax: 763-577-1298"
Where payment gets mailed in is to: Quilters Circle CS, PO Box 1592, Minneapolis, MN 55440
I hope this information will help those of you who are understandably frustrated. Perhaps I received more information than you did, but it does appear there is, in fact, a way to get in touch with these people.
As for me and my teaching, background play at craft fairs, etc., this is a very good presentation of the basics and more. I'll let you know in time if irregularities arise.
Hope this helped some.