I think if you have a problem with something that we all have gotten used to being great..how would others know there is a problem with "the new and the improved" if we don't speak up? I am the first to tell the good about something but will also be the first to tell the bad. If that is making some upset....sorry. Certainly wasn't my intention. When the service is back up and running well...rest assured I will be first to "sing praises". I too appreciate this free site and spend wayyyyyy toooo much time on it.