You can try this; it's a link that is also in the same email for people who want to change their subscription and down at the bottom there is info for trouble. I hope this helps. It's frustrating; I know these problems started when they changed service providers; well I think they are getting gipped because their service sucks and we are the ones getting aggrivated. This site is like an addiction and we need our fix.
http://www.quiltedparadise.com/supportcenter.jsp