I have had nothing but great service from both Connecting Threads and Fabric.com. No complaints here. I usually get over what I order from Connecting Threads and also agree that it is cut on grain more so then other places.I've ordered a lot of fabric from both places.
I LOVE their thread too, great quality, no lint and excellent value. I learned a long time ago that thread quality is as important and fabric quality, maybe more. And CT thread lives up to that.
But with all things the people on the phones are only human and could have been having a bad day, or something. I am sure a human had to have operated the machine that cut the fabric as well, so the mistake could have been an input error. Anyway, I hope they correct the mistake and make it right.