I love Connecting Threads and have no problems with them. I ordered fabric for my sister (we are talking 9 yards of fabric ) and they sent the wrong one. I called......they said I would have to return it but would send out the correct fabric that day. They were going to E mail a shipping label so I wouldn't have to pay shipping. About five minutes later I got an E mail from them. Thought it was my shipping label. Nope it was them saying go ahead and keep the fabric they had sent. I couldn't have been happier.