Hello! I have been selling on EBAY for 12 years full time and I am astounded at the way this was shipped. In my wildest dreams I would not ship an item that looks like that! When you take off the labels I am sure some of the backing is going to come off. If you paid via Paypal you do have some recourse. First contact the seller and let him/her know that this is unacceptable. If you wish to keep the machine you can get a partial refund for the damage (outer package and if there is any damage to the machine itself). Or if you don't want to keep it then ask for a full refund with the seller pre-paying the shipping! I would also contact Ebay & paypal as you are covered under paypal protection rules. You ordered a machine & outer box. Not a machine and an outer shipping box! If you have any question feel free to PM me. I can guide you. But being an Ebay seller on this board that is horrible. And I am also a quilter & lover of FW's..that is just plain laziness on the seller's part and you should be compensated. Something like this happened to me around Christmas with an Accuquilt Go & dies I ordered. I did resolve the matter with the seller & received a good partial refund without going thru the Paypal process. If you do resolve the matter in an equitable way. Good or neutral feedback. As an Ebay seller..things are hard very hard. Give credit where credit is due.