JCL,
Sorry you do not like your machine.
What machine do you have and what is it you do not like about it? Is it something big or just a little thing?
Beside that problem do you like the other things it does?
I have had 7 Vikings and loved everyone of them. I still have 4. Since I went to Viking I haven't ever looked at another brand.
If I can help trouble shoot your problem please let me know.
ConnieF