Some years ago my local Joann's sold sewing machines and repaired them. I took one of mine in once for servicing, and while there saw one I wanted and intended to get when I retrieved my old one. But when I walked in and asked if it was ready, the short tempered female there, instead of saying yes, told me rather bluntly with outstretched hand "I want fifty eight dollars first!"
Right there I decided that I didn't really need another machine from that place, paid, walked out with my machine and got one some other place. That part of Joann's closed not long after that.
Customer service? Even now, with the economy as bad as it is, customer service is hard to find. Still remember that marvelous and cheerful clerk in Fresno this Jan who made my trip to Walmart such a joy. Never saw such a friendly person in a store, for many years. She had a long line of very calm and cheerful customers waiting for her too, so must have been there some time to get them in such a good mood.