there are a few different ways to process and perceive this.
1. Get angry and offended on behalf of the group who makes the quilts. That's a fairly human, predictable, and understandable reaction. However, it's actually not necessary.
2. Appreciate the fact that the VA staff at that hospital were honest enough to let the ladies know it wasn't practical to keep sending their quilts to that particular destination. They could have just kept accepting them, rather than risk the political fallout from telling them the truth. The quilts would have just kept piling up, gathering dust instead of being distributed, used and loved. Remember ... the staff of every VA facility have more work than hours to do it. To suggest or expect that they double as a general clearing house by sending excess donations out to other organizations is not reasonable.
3. Recognize that this news story does not even attempt to tell the whole story. It was obviously written to focus on negativity and to give that VA center a "black eye".
Bedbugs have been in the news for months. A healthcare facility would neglect its primary mission if it did not take every possible precaution to prevent them ... even if that means having to unfortunately hurt some feelings.
Do you really think that those ladies will abandon their good works? Not likely. They will certainly look for another place to send the quilts. They will know that the alternate organization(s) will need them, appreciate them, and distribute them.
This story is not a story at all. I'm confident there was or will be a happy ending we never hear about.