Quilt4U..go over his head! I had to do that w/an RCA tv years ago...the dealer not wanting to stand behind it w/o a fee, etc and one phone call to the company and it was fixed, and quick...free! So, go over his head!! He has agreed to doing a reput. service for them...he has to do it and obv. he isn't willing w/o someone over his head tugging on his tail end! This is serious...it affects your sewing!LOL Skeat