Hi Quilt4u. I have been with the group for a couple of years now but have mainly been a reader and not commented much. I guess you could say the quiet one in the back of the room! Anyway I have a Koala similar to yours which I bought from a fabric store that was used it at a show. I felt I got a good deal compared to the price of new ones. When they delivered it my home they adjusted my lifts, put the machine in and fitted me for the plastic to cover the open area around the machine. However, I am one to keep everything and if it would help you I will look through my information and forward to you anything I might have regarding the adjusting of the lifts, etc. I would be more than happy too. I don't see why another distributor wouldn't help you out from your area. I have called before and ask if they could help me and if not would they recommend someone. I've gotten excellent results by asking.