Originally Posted by lsmft
I bought a Janome 3160 (Quilter's machine) in July 2010. After the 5th repair, because of bobbin issues, the machine was replaced by dealer. I've had it for about 2 weeks but haven't used it much since I purchased a Brother machine while waiting for the new Janome. I did that because the Janome dealer claimed that even tho the machine is meant for quilters - it isn't powerful enough to actually quilt a quilt. Huh!!!! The Brother is far superior and Brother customer service is also far superior. One week with the Brother and there was a tension problem. The dealer fixed it but reported it to Brother. Brother INSISTED I take a new machine even tho the problem had been solved.
Interesting. I tried a Brother QC1000 when I was last moaning at the dealer about the Janome, and I certainly managed to do some quite respectable FMQ on it. Really the only reason I haven't looked more closely at Brother machines yet is that there doesn't seem to be the same info - forums etc - available about them to give me an impression of their ease of use, reliablity etc.