Originally Posted by BARES
Thanks to all of you for all of the sympathy, help and suggestions. I looked up the lemon laws for CA. They tried to get me to take it home saying that BSOD happens often. If I had taken it home then they could have gotten out of the warranty. I took it in today and was finally able to talk to the Manager of Best Buy. He said that they will do a hardware check on it this time and see if that is causing the problem. I am NOT going to give up! SOMEONE is going to do something to fix the thing or give me a new one. I am going to write to Dell and let them know what problems I am having. I have no other software or peripherals - just the tower, monitor, mouse, and keyboard. I found that the Federal gov't has lemon laws for things like computers. As I understand it, the product has to have a history of failure and attempted repairs and the cut off seems to be 4 times. Well this is my fourth time. I will get all my paperwork together and documentation together so I can make a detailed complaint.
You might want to do a little research on Dell. I believe they recently paid a hefty fine for knowingly selling computers they knew were defective. They felt it would be cheaper to fix them as they went down rather than do a recall. For my part, I started with Macs in 1985 and have rarely had problems. I had one Mac that went 9600 hours without a service call before I traded up. I now have a 3-year-old laptop (never required service) and a 3-year-old Mac mini (only service for special installations) on an 8-yr-old Apple monitor (never required service). Yes, you pay more for a Mac but it comes with much more software on it, is very reliable and Apple's service help is rated the best by outside rating companies.