Aurgh...I just broke the needle plate hole...back to the dealer it goes...I am getting so discouraged...I think I may just pull out my old machine for a while...getting sick of computerized machines...I do love it but it has been giving me problems. I am sure some of the issues are my own making. But like I told my husband I did 3 quilts with no issues. Jamone should either offer classes or do classes on line. I am getting frustrasted...and its making me want to take a long break from quilting.