I bought it from joanns viking center and I am going tomorrow and raising cane. I posted about this machine 1 time to someone else having issues and not staying timed. boy am I eating my words and at the time it was going ok. I am going back into them tomorrow and demanding satifaction which after a year I am not going to get. one time the lady took the bobbin case from a new machine and put it in mine..and to think I had a singer slant o matic and thought I needed a new machine. I sold the slant o matic for $50 and would paid that x 3 to get it back. I am emailing the company tomorrow with all the dates it has been in the shop and my dissatifaction with it. thought maybe it was something I did wrong but really not thinking it was my error. it is only a push button for the stitches. now I have learned I love changing cams..