I have a leaky SHARK too.... I contacted the manufacture( since I had already gotten rid of the box/recpt. They gave me a phone # to call to a repair center and an address to ship it too... that was the extent of their help ( I'd had it a couple of weeks) I won't buy another shark.... I love the stainless bottom. Shipping there and back plus be with a iron for weeks?? ( we do iron clothes here too) I decided to just leave poor review/feedback on their product, and customere service instead...I paid #70 bucks for this thing!!