Well the problem with the computer continues. I just got it back and it froze/blue screened again. With a history of problems, I called Dell. that was a pain as I spoke with three people (including the first contact that transfered me to a tech) and they all spoke such broken English that I could barely understand. I had to keep asking in different ways to try to understand what they were telling me. I was just contacted by a person that is coming out to replace something in it. His English was so bad that I think he is coming tomorrow. He kept saying "tomorrows tomorrow" then he would say "this today." I think if someone is going to be working in contact with the public then they should be able to communicate effectively with that public. There was a tv show that was about farming out jobs to India and the communication problems it caused. I feel like I was living that show.