I have Trend Micro Titanium and it works great. It identifies and removes everything. It also gives instant notices when something like a trojan is attempting to get into my computer. The techs are very nice to work with if I need them. One even downloaded Firefox for me when I told him I was having problems with Internet Explorer. I hope you are able to get it fixed. I used to have McAfee and didn't care for it. Norton isn't a favorite of mine, either. We used that at the school district I used to teach for and the techs had to correct many things that Norton didn't.