Yep, I have finally come to where I email everyone I purchase from to package well when I do not know the individual I purchase from and ask for insurance. I have gone into the local post office and asked them what the deal was, and I get "well the sorting machine sometimes catches items. There is nothing we can do and we have no idea where that item might be" I was very very upset when I had purchased a bracelet and it was lost, it was insuranced, but I really wanted that bracelet.