I bought an Oliso iron. I love it. The first one the thermostat went out. I contacted Oliso, talked to a representative, told her what the problem was, she said to send it back with the receipt and they would send me another. I told her I had lost the receipt, she said no problem just send the iron back, attention to her and they would send me another. A week later, I had the replacement iron. I highly recommend Oliso.