You are not wrong, your are correct. Good for you! If you allow for one this one time, in the future you would have to allow for others. Don't think they wouldn't forget. Guild rules as in law, if you start to bend then what is the point in having procedures to follow. As a commissioner the board I serve on recently encountered a problem similar to this, we followed the law. Might make a few folks upset but in the long run it is fair.