I love my Viking and I love my Brother. I had to take my brother to a local machine dealer, who sells Babylock and of course he wanted me to trade my Brother inovis for a baby lock. No Deal! I ended up sending it to Phoenix to a Brother dealer and no problems. He told me that I had a great machine and that there was not a thing wrong with it except I had some thread caught up in some gear. I has worked fine ever since. Baby lock is made by the brother co. The local guy also told me that Vikings can't compare to Babylock, but yet my Viking has the features built in for pictograms. I do a lot of designing in pictograms and I really likae doing them. as far as he local dealer, I won't ever go back to him, he is a rip off artist.