I have a Viking sewing machine that I realy love, and my dealer is a wonderful person as well. One day when I was in for a lesson, another woman and her daughter came in with an old sewing machine that had belonged to another family member. The daughter wanted to learn to sew, but the machine wasn't working right, they wanted him to look at it, and thought they may buy a new machine rather than doing anything with the old one. My dealer took a quick look at it, saw the bobin had been wound with a few different layers of thread, pulled it all off, rewound, and sewed away. He did recomend a good cleaning, and said the old machine was better than the entry level machines he would have recomened for what they would want to spend. I've passed this story along many times, as I love to see good folks rewarded.