When I was looking for an embroidery machine I put hours in doing research to find the most user friendly machine out there. Out of all the brands on the market I feel the Brother and Babylock Met my needs. I purchased my 1st brother about 10 years ago and have upgraded twice. For the last two years I have been sewing and embroidering on the Brother Duetta 4500D. Love, Love it. I have never had one problem with these machines!