go back to your sewing machine supplier. the problem is that you need a quilting bobin holder.. i had the same problem and went back to where i bought the machine and bought the different bobbin holder,....BINGO!!! IT WORKED I have a janome as well as the sewing machine guy told me this is usually the issue with janomes.. i have never put back the original one and it FMQ s great now as well as sewing tol!!!!