Yes, I bought mine used from a dealer in my city. He has not been much help....he did come out one time before my 90 day warranty (with him) was up. I guess I will try calling he HQ people Tues. Just need to forget about it a while, as you said. But, I just keep thinking surely there's something I can figure out. I've been a pretty good trouble shooter the last year, because I have some sort of tension issues with nearly every quilt. Not this time!! Thanks.