Glad to hear that they are very helpful. I got my machine a year ago, and it had been used very little by the previous owner. I got the impression that she had lots of trouble with tension, but the dealer assured me it was "just the user" not the machine. I had read that longarms are notorious for their "picky tension" , etc....so I didn't think too much about it. And, I've had pretty good success...the norm, I think....having to tweak here and there on every quilt....but not like today and yesterday!! I've probably quilted 10-12 quilts on it. What do ya think?