On my computer you have to upload and copy them to your hard drive. I have a photosmart R967 camera and a photosmart P1000 Printer. I still have to upload and save on my harddrive. I put them in my documents under the folder my pictures. Then I use the software I have to put pictures in their program and then burn. Then I delete them so the pictures don't use my memory. Pictures staying on your harddrive takes up a lot of space. If you haven't saved your pictures and you are trying to burn directly form camera that may be your problem. I save all my pic. on a memory stick,floppy disc. or camera until I get enough to put a lot on one cd.
I hope this helps you I know how frustrating computers can be. If you are doing picures that are already on your harddrive and it is not working you should be able to click help on your software to help.
BillsBonBon