I've looked at there website. Not real impressed. Theres no upgrades no stich regulator, and in general not much information on their site. Customer service would be a big concern, seeing how its a S-T-R-E-T-C-H machine. I would say that I've read a couple of reviews on other sites and they seem to like them. Price would be the number one factor. If its a good deal, you can deal with it till you can get something better. Try calling the company to see what kind of costumer service they have and if they are willing to help if you purchase a used machine. A good company no matter what will help. I own a gammill frame(used), Gammill was more than happy to help me out with the set-up of my frame, they even sent me some scematics on the older frame. A little homework could save you a big headache. Good Luck!