When you file a claim you have to decide- are you wanting repairs or to turn it over to them You will not get both. The amount it is insured for is what they will look at. We refurbish vintage machines and ship all over. The packing is intense so that neither our customers nor us will be in this type of position. We ship with FedEX and occationally the Post office. UPS has a long standing histroy of damage to packages. After my brother worked in one of their ware houses years ago on the third shift filling trucks it's no surprise from the stories he told of games of catch and launchs.