I respondedbefore indicating insured amount. My husband deals with the shipping so confirmed this with him. The item will be paid up to the insured amount and it will be what everthe policy is of the shipper and seler as to what happens to the machine. A few chips willnot be something most companies would consider major damage. If you wish to keep the machine you will have to accept terms of the shipper and seller. If you purchased it through ebay you should file disasifaction with the way it was packed. Again the insured value is the key estimates of value from people vary so widely shippers won'y go by them. If the seller did not insure the item then it is up to the two of you to straten it out. If the seller had an as is disclimer in their listing then you will have to go the extra mile to prove this was not the condition of the machine at the time of purchase.