I HAD this machine. Bought it last September and every time I tried to FMQ it behaved miserably; broke thread, tension bad, skipped stitches. I took it for service three times and the fourth time I took it back and told them to keep it. After agonizing about the next step I upgraded to the Creative 4.0 and had the same problems. Am in negotiations with the store about what to do about reimbursement/credit. I think both those machines are horrible, and I have two other Pfaffs that are WONDERFUL! Went and bought a Janome 6600 and really like it. The price is right, it FMQs nicely, no tension problems, has the large harp (throat?).