I AM SO SORRY. You have my condolences. I usually prewash, but occasionally one gets away from me. I once washed a cross-stitch I had done and the red embroidery floss. That had never happened to me before, and I have made a lot of Raggedy Ann and Andy dolls, so I would hate for that to happen again. Someone did suggest that I pre-wash the embroidery floss - a bit of a stretch, but I would hate to have the doll's face run. It could have been old floss too. The suggestions made sound good - so good luck.