It had to happen sooner or later. I'm a rookie LAQ and up until now everything had been going fairly smoothly, if you don't count when I put the needle in backwards. I'm making my 2nd start to finish quilt as a thank you/Father's Day present for DH. He doesn't want any of that "frilly stuff" just straight lines. Dummy me decides to try my hand @ cross-hatching. It's the hardest thing I have ever tried in my life.I don't have any fancy gadgets. I usually am a natural @ stuff but not this time. After 2 days ripping out my first attempt, I start getting the hang of it and suddenly a bobbin jam! I follow the instructions and the thread breaks off inside the race-not even visible but the wheel won't turn. I decide to loosen a set screw on the hook and you guessed it, I drop the tiniest screw in the world! No amount of magnet dragging can find it. Now I have to call the dealer and tell them what I've done. I sheepishly tell the lady and she laughs and says no problem-I need to talk to Gordon but he has to call back. In 5 min. he does call back. He says this stuff happens to rookies and I had to get it out of the way eventually and he can get me back to sewing now without the screw and they will send another! He walks me thru, the screw is on the way, gave me some tension advice and my machine works! I feel better now.