So sorry Crafty Lady has had so much problem with her Brother machines Cause I have 2 brothers actually three but one is real live person But I love mine and viking person just wants to make a sell Mine have metal parts and just the outer looks are plastic I do love all that I can do on my more much more expensive one its just that the repair of the mother board is so so expensive But don't get discouraged about a brother she just happened to get the lemon model I suppose and I do feel bad for her Yes take your machine back He will make it right for you if he is a good business man I believe he wants the word of mouth to be good for his business as well Good Luck