Yes you should be able to get it replaced for free. call the company and tell them you DO NOT have the package, they need to do a driver follow up and then the company that you ordered from "should " replace at no charge to you. If they don't I wouldn not do business with them again. Also how did you pay for this order ? If it was with a credit/ debit card contact the bank and tell them you did not receive the product. they will also help you if the company you ordered from doesn't help you. The bank will contact the company and start a charge back , at no charge to you. But first give the company you ordered from a chance to fix this for you. Good Luck !
Sharon