Isn't it great to have such a good dealer? My BSR for my Bernina was not working right on my machine, took it in worked fine on their machine. So I took my machine in on Tuesday and got a note on Wednesday saying that their was a break in the machine where the BSR fits into. They are replacing it for free as I have only used the BSR for about 3 hours. Otherwise my machine has run great with no problems with thread or anything else.